Cleveland Clinic and Amazon One Medical open new innovative primary care in Northeast Ohio

Amazon One Medical and Cleveland Clinic have opened their second joint primary care office in Northeast Ohio, expanding their tech-enabled healthcare model to Cleveland’s East Side in the Van Aken District.

Why it matters

The new Shaker Heights location cements a rapidly growing hybrid healthcare strategy in the region. By pairing Amazon’s digital-first consumer interface—featuring 24/7 virtual care and app-based scheduling—with Cleveland Clinic’s world-renowned specialty network, the partnership aims to reduce friction in patient access while maintaining high clinical standards.

The details

Located at 20300 Farnsleigh Rd, the new office creates a physical anchor for One Medical’s membership-based services on the East Side.

• Tech Integration: Members get access to 24/7 on-demand virtual care via the One Medical app, including video visits and secure messaging, designed to handle routine needs like prescriptions or triage without an office visit.
• Seamless Care: The model emphasizes coordination; if a patient needs complex treatment, the system is integrated directly with Cleveland Clinic’s network of specialists and hospitals.
• Services: The site offers same and next-day appointments, on-site lab services, and comprehensive primary care for all ages, including chronic disease management and preventive screenings.

What they’re saying

The expansion reflects a push to meet patients where they are—both digitally and geographically.

• Dr. Pooja Kamath, Medical Director of Cleveland offices for One Medical, noted that the location deepens the collaboration: “Expanding to Van Aken allows us to serve even more residents of all ages, at every stage of life. It also deepens our collaboration with the Cleveland Clinic to ensure our patients have access to their world class specialists and facilities.”
• Dr. James Gutierrez, Chief of Cleveland Clinic’s Primary Care Institute, emphasized the network effect: “This Van Aken expansion strengthens the range of primary care choices available to our community while ensuring seamless connections to Cleveland Clinic’s specialty expertise when patients need additional care.”

The big picture

This opening follows the partnership’s debut in Avon in October 2025, signaling an aggressive rollout of this "relationship-based" care model across the region. As big tech continues to test the waters in healthcare delivery, Northeast Ohio is becoming a key testing ground for how these hybrid models scale in legacy healthcare markets.